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Clear support channels

Contact MockAttempt Academy

Choose the channel that matches your request. Account holders can open a trackable support ticket; general enquiries can be sent directly by email.

Before you contact us

  • 1 Identify the topicAccount, course, assessment, payment, placement, or hiring enquiry.
  • 2 Include useful contextShare the relevant order, course, test, or ticket reference—never your password.
  • 3 Keep a recordSigned-in users can follow replies and status changes in the support portal.

Support directory

Send your request to the right team

These channels use the platform’s existing support and enquiry workflows.

Account and transaction support

Use the authenticated portal for account, assessment, course, billing, or payment issues.

Open a trackable ticket

Hiring and partnerships

Recruiters can use the existing talent-request workflow and review the hiring-partner experience.

Visit Hire Talent

Policies and evidence

Review the relevant terms before making a decision

Placement eligibility, refunds, privacy, and service terms are published for direct review.